Privacy Policy

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Privacy Policy

Effective Date: 2/1/2025

Leahurst Veterinary Associates ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://leahurstveterinary.com) and when you communicate with us, including via SMS text messaging.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Appointment and Service Information: Details related to your veterinary appointments and services.
• Payment Information: If you make a payment, we collect billing and payment details through a third-party payment processor that allows us to store a digital wallet for future payments, However we do not store credit card information directly. 
• Communication Data: Information collected when you contact us via phone, email, or SMS.

How We Use Your Information

We use your personal information for the following purposes:

• To provide veterinary services and schedule appointments.
• To communicate important updates, including appointment reminders and service notifications via SMS.
• To process payments and invoices.
• To respond to inquiries and customer service requests.
• To comply with legal and regulatory obligations.

SMS Communications

• By providing your phone number, you consent to receive SMS text messages from Leahurst Veterinary Associates for appointment reminders, service updates, billing, and other relevant notifications.
• Message frequency may vary. Standard message and data rates may apply.
• You can opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us at office@leahurstveterinary.com to request removal from our SMS list.

Information Sharing & Third Parties

We do not sell or rent your personal information. However, we may share your information with trusted third parties when necessary to:

• Process payments securely.
• Send SMS messages through an authorized SMS service provider.
• Comply with legal requirements or protect our rights.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Request access to the personal information we have collected about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Opt out of SMS communications at any time.

To exercise any of these rights, please contact us at office@leahurstveterinary.com. 

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and improve our services. You can adjust your browser settings to refuse cookies if you prefer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Leahurst Veterinary Associates
PO Box 1049

Kennett Square, PA 19348
302.605.3217
office@leahurstveterinary.com

By using our services or submitting your information, you agree to the terms of this Privacy Policy.